Shipping policy

Thank you for visiting and shopping at jorvannstore Following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1-7 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping [3–8] business days Based on product
Expedited Shipping [2–4] business days Based on product
Overnight Shipping* [1-2] business day Based on product

 

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

[Your Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

[Your Store Name] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping Policy

We do not ship outside the Australia.

7. Missing or Lost Packages

In the event that your tracking information states your package was delivered but you have not received it, please contact us at contact@jorvannstore.online within 3 days. We will assist you in working with the carrier to locate your package.